Questions and answers
Short answers to what travellers ask most.
Does my phone support eSIM?
Most phones from 2019 onward do: iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer. Dial *#06# — if you see an EID number, your phone supports eSIM. It also has to be carrier-unlocked.
When should I install it?
Install it at home on Wi-Fi a day or two before you fly. The plan’s days start counting when the eSIM first connects at your destination.
Will I keep my own number?
Yes. Tiny eSIM is data only and sits next to your main SIM. Keep your main line on for calls and texts, and choose Tiny eSIM as the line for mobile data.
What if I run out of data?
Top up from your account in a few taps. The new data goes onto the same eSIM, so there’s nothing to reinstall.
Can I share data with my laptop?
Yes, personal hotspot works on every plan.
Can I get a refund?
The rules are in the refund policy. If an eSIM can’t connect at your destination, write to support and they’ll sort it out.
Are calls and SMS included?
No. Tiny eSIM is data only. Use internet calls and messaging apps, and keep your main SIM for calls and SMS.
Does one eSIM work in several countries?
Country plans work in one country. Regional plans cover several — for example, Europe or Asia — on one eSIM.
Can I move the eSIM to another phone?
An eSIM is usually installed once, on one phone. Don’t delete it after installing. If you need to move it, message support first.
What is the Tiny SIM?
A physical SIM card with an eSIM chip inside, for phones without eSIM support. You load the same data plans onto it.
Still unsure? Message support